I believe I understand your issue, so I have some comments and suggestions for you. First of all, there are issues backing up with iOS devices; the issue is supposedly not present with Android devices. Backing up iPhone/iPad photos with My Cloud app, Problems and issues can arise when using the My Cloud app to auto-backup and update photos and videos from iPhone and iPad Camera Rolls.
So, this post is intended to help prevent the following BIG problem from happening before you begin, or let you know why you had the problem, so you can prevent it from happening again. Auto lock on my devices is usually set to 3 minutes after my initial backup with My Cloud if I only have a few new files each time.
Also, it appears the My Cloud app does not continue to look for new files to upload when it is running. It only looks for and uploads if and when the app is fired up from being completely closed. This is good, because leaving the My Cloud app (or any app that uploads) running in background just uses up battery needlessly. Best practice is only have the app on when using it.
I have no issues using My Cloud app to backup my Camera Roll other than the files in the Camera Roll always start showing the oldest files instead of the latest files (just as the actual Camera Roll does). I wish it would show latest files first. I also LIKE the fact that the My Cloud does not upload until I want it to, i.e. when I turn on the app. I also have a second backup procedure with a real virtual cloud called Pogoplug Cloud.
If the PP app is left on in the background, it will upload media files as they are added to Camera Roll. Well, I don’t like that feature as sometimes I do not want it to happen. Working this for myself, is a no brainer, but getting a whole family on board could be problematic.
Uncheck the files which are useless and start the transfer. The phones should remain connected until the transfer process is completed. Within few minutes, all the content (text messages, call logs, calendar, photos etc.) will be successfully copied to the new phone. You can also see total transfer files and failed items for better analysis.
Within 15- 30 minutes, it transfers all the contacts, messages, photos and videos without losing the files. The automatic transfer process is secure to copy and transfer any type of file. It is the most reliable tool which is compatible with more than 8000 mobile devices. It is a fast mean for successful transfer. Choose the clear data before copy option to delete the data from the source phone before transferring it to the target phone. If you face any problem, take help from the articles related to tips and tricks on the dr.fone website.
The iPhone was considerably faster to backup. I did the automatic backup: plug it into a power source, make sure it's on Wi-Fi and lock the screen. So, I'm not sure how fast the iPhone backed it up but I would say it would definitely work overnight while you sleep. The iPad 2 took the better part of 24 hours to backup. And that was with me checking it every few hours. I guess that's the downside of having a 64GB iPad.
For some reason they are included in the iTunes backup though. This made my backup too large to be stored on my laptop, so I had to stop syncing the videos so that my iTunes backup would succeed. Now I cannot watch the videos and backup my phone to my computer at the same time.
Is there some way to stop the iTunes backup from including these files. It seems really silly to do that anyway - to have a backup of something that exists in another mass storage device already. Hmmm, I don't believe there's a way to stop that backup as long as those files are in iTunes. You might post this question on the Apple support site to see if anyone else has a solution. Sorry I couldn't be of any more help.
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